At ServiceFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking management platform. Please read this policy carefully.
1. Information We Collect
Personal Information
We may collect personal information that you provide to us:
- Account Information: Name, email address, phone number, password
- Business Information: Business name, address, contact details, service offerings
- Payment Information: Billing address, payment records, and manual payment references submitted during onboarding and billing support
- Referral Program Data: Referral codes, referral lead details, and referral attribution status
- Customer Data: Information about your customers that you input into the system
Automatically Collected Information
When you access our Service, we automatically collect certain information:
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on the platform
- Log Data: IP address, access times, referring URLs
- Cookies: Session cookies, preference cookies, analytics cookies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process bookings and transactions
- Send booking confirmations and reminders
- Administer onboarding applications, trial periods, billing reminders, manual payment reconciliation, and referral rewards
- Communicate with you about updates, support, and marketing
- Analyze usage patterns to enhance user experience
- Detect and prevent fraud or security threats
- Comply with legal obligations
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Service Providers: Third-party vendors who help us operate our platform (hosting, communication, email services)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you explicitly agree to share information
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls and employee training
- Incident response procedures
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy. When you delete your account:
- We will delete or anonymize your personal information within 30 days
- Some information may be retained for legal or legitimate business purposes
- Backup copies may persist for up to 90 days
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your data
To exercise these rights, please contact us at canoydaniel06@gmail.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze how you use our Service
- Improve performance and user experience
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Service.
8. Third-Party Services
Our Service may integrate with third-party services:
- Billing Partners: Payment channels and banking partners used for manual billing collection
- Email Services: Resend for transactional emails
- Analytics: To understand usage patterns
- Authentication: Google OAuth for sign-in
These third parties have their own privacy policies governing their use of your information.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page
- Sending an email notification
- Displaying a notice in our Service
We encourage you to review this policy periodically for any updates.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: canoydaniel06@gmail.com
- Website: www.serviceflow.store